Track my repair

Check the status of your repair

An illustration of device icons and tracking a repair.

Step 1: Tell us how you booked your repair

Existing Samsung
Care+ claim

I have raised a claim using Samsung Care+

Samsung.com or with a
Samsung Expert

I booked my repair online

Step 2: Please select the repair you'd like to track

Pick up repair

In-store repair

In-home repair

GO BACK

Step 3: Please enter your details

Need help with your service order number?

Are you sure you have the correct service order number and email? If you booked your repair with Samsung over live chat or phone call please click on ‘GO BACK’ and select ‘I booked my repair with a Samsung Expert’ and follow the instructions.

Step 2: Repairs can be tracked using our Chatbot

  1. Click Start chat below
  2. Click 'Begin Support'
  3. Click 'Technical product support'
  4. Click 'Track an Existing Repair'
  5. Please select your product type
  6. You will be requested to enter your Service Order Number and the email address you used to book your repair
GO BACK START CHAT

Any personal data you provide to us will be used in accordance with our privacy policy.

No one knows your Samsung like we do

No one knows your Samsung like we do

Whether you need help setting up your device or making the most of its feaures, we've got your back

GET SUPPORT

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