How to find model number of your Smart TV

Last Update date : May 14. 2025
A person sitting in a modern living room, watching a Samsung Smart TV displaying a dramatic scene of a lighthouse amidst stormy seas.

If you need to send in your Samsung Smart TV for service, you will need to provide specific information about your device to Samsung Support. Fortunately, you can find this information, such as the model number and software version, in your device’s menu.

The About TV menu contains specific details about your device.

1 Navigate to and select Settings, then select All Settings, and then select Support.
Samsung Smart TV interface highlighting the 'Support' option within the 'Settings' menu.
2 Select About TV.
3 From this menu, you can view the Samsung website URL, the Samsung Support phone number, your device’s model number, your device’s software version, and the Open Source License.
Samsung Smart TV's 'About TV' menu displayed on screen, showing details like Model Code, Serial Number, and Software Version, under the 'Support' section in the settings.

Notes:

  • You can also view information by scanning the QR code displayed on your TV.
  • You can also start this function by pressing and holding the Play/Pause button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.

Notes:

  • If you are having trouble with your Samsung Smart TV, you can check for available software updates, as these may contain a solution to your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

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