samsung care plus
Certified care by Samsung experts
Repairs in Samsung Care+ are provided by Samsung authorised technicians who are trained to repair Samsung Galaxy devices.
Get Accidental Damage and Theft Protection as low as $6.67/mo*
An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Terms and conditions apply.
Get Accidental Damage and Theft Protection as low as $6.67/mo*
An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Terms and conditions apply.
Get Accidental Damage and Theft Protection as low as $6.67/mo*
An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Terms and conditions apply.
Here's what's covered
Hardware
repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Device
replacement
If we are unable to repair your device, we will replace it and send it directly to your home.
2 claims
per year
Make up to 2 claims per year over 2 years, each claim is subject to an excess.
Find your coverage purchase price
Select your device
Your Current Device:
- * Samsung Care+ coverage purchase prices are subject to change without notice. All prices are inclusive of GST.
- ** Samsung Care+ coverage may vary by country, model and claim excesses may apply.
How and where to buy
Getting protected is easy. You can get Samsung Care+ with you new eligible Galaxy device purchase or within thirty (30) days
of your device purchase date.
Samsung.com
Online Store
Already purchased device?
Discover the right Galaxy for you
Galaxy S25 Ultra
Galaxy Z Fold6
Galaxy Z
Flip6
Galaxy Tab S10 Ultra
Galaxy Tab S10+
Claims and support
Contact us here.
Call 0800 453 975* or,
email samsungcareplusanz@assurant.com
With your Full Name, Contact Details and the Device IMEI or Serial Number of the Covered Item.
*Operating hours: Monday to Friday 9AM - 5PM, 5 days a week.
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
On your Smartphone
Option 1: Dial *#06# on your phone keypad, and use 'IMEI1'
Option 2: Dial *#06# on your phone keypad and use 'SN'
Option 3: Go to Settings > About Phone
On your Tablet
Option 1: Got to Settings > About Device
Option 2: Serial Number may be printed on the back of your tablet
Terms and Conditions
Choose your terms and conditions based on the commencement of your Samsung Care+ cover.
Frequently Asked Questions
-
1. Where can I purchase?You can purchase Samsung Care+ on:
•Samsung.com Online Store (when you buy an eligible device purchase now) or,
•Samsung Care+ Online Portal (within 30 days of eligible device purchase)
Eligible devices are as follows:
•Mobile phones models:
⚬ Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra
⚬ Galaxy Z Flip6 and Galaxy Z Fold6
⚬ Galaxy S24, Galaxy S24+ and Galaxy S24 Ultra
⚬ Galaxy Z Flip5 and Galaxy Z Fold5
⚬ Galaxy S23, Galaxy S23+ and Galaxy S23 Ultra
⚬ Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra
•Tablet models:
⚬ Galaxy Tab S10+ and Galaxy S10 Ultra
⚬ Galaxy Tab S9, Galaxy Tab S9+ and Galaxy Tab S9 Ultra
Click here to find out how and where to buy -
2. Is Samsung Care+ an insurance product?Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).
-
3. How many claims can I make during the 2-year coverage?
You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and conditions.
Click here to find out your claim excess. -
4. What is included with my Samsung Care+ plan?
Your Samsung Care+ plan includes Accidental Damage and Theft Coverage for hardware repairs, water damage, device replacement and certified care by Samsung experts.
Click here to see what’s covered -
5. When does Samsung Care+ device protection insurance begin and end?
The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:
⚬ The cover is cancelled
⚬ The maximum number of successful claims have been paid;
⚬ The cover amount is paid; or
⚬ The cover otherwise ends in accordance with the Terms and conditions or relevant law. -
6. How do I lodge a claim request for my accidentally damaged or stolen device?To lodge a claim, please contact us:
⚬ By calling: 0800 453 975; or
⚬ By emailing: samsungcareplusanz@assurant.com
Click here to see how to contact us -
7. What is not covered in your Samsung Care+ policy?
The exclusions within our Terms and conditions set out what is not covered under this cover
-
8. How do I request for a policy cancellation?You may cancel this your policy at any time by advising Us:
• by emailing at: samsungcareplusanz@assurant.com ; or
• by calling: 0800 453 975.
Virginia Surety Company, Inc (CN 920 655) [insurer underwriting your Samsung Care+ policy] will respond to You within 7 days of receiving Your request.
Full Refund
We offer a 21 day Cooling Off Period. If You should decide for any reason whatsoever that Samsung Care+ Cover does not suit Your needs, You may cancel Your Samsung Care+ Cover Agreement and receive a full refund of the amount paid (as long as no claims have been lodged before You cancel).
Pro-Rata Basis Refund
If the Cover is cancelled after the 21 day Cooling Off Period, We will retain the proportionate premium for the time during which Cover has been provided and We will not refund the amount paid for Cover if You have already made a claim. All refunds for cancellations are calculated for the unexpired portion of the Cover on a pro-rata basis.
*Finance now: 0% interest with equal monthly repayments. Minimum purchase $200. Customers must apply and, be approved for a loan subject to Finance Now’s terms and conditions, fees and normal lending criteria apply. No Establishment Fees and No Monthly Service Fees applies. Full Disclosure of all of the terms of your loan (including the total amount payable over the term of the loan) will be provided to you prior to finalising the loan.
**Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.
It is important to note that the address entered on your loan application matches the delivery address provided on samsung.com/nz. If there is a discrepancy, Samsung New Zealand may reach out to you with a order cancellation notification and you may need to place a new order. In addition, any discount codes that were used to facilitate the order will be cancelled. Please Note: Trade In is not available for purchases made using Finance Now. Samsung New Zealand reserves the right to amend, suspend, or withdraw the offer and these T&Cs at any time without prior notice.
Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information
Product Registration
Quick and easy product registration..
Receive up-to-date personalized services and tips.
Enter your Serial Number/IMEI
Scan the QR code on your products for easy registration.
* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.
Enter your Serial Number/IMEI
Quick and easy product registration.
Product registration is almost complete!!
You've entered a valid S/N or IMEI. Now select the model of your product.
Suggested Searches
Galaxy Book3 Ultra
SM-G996BZKGEUA
Serial Number: R3CR508WNAH
The device you are currently using does not support the camera function.
Please try again with a different device.