The Samsung Online Store works with professional logistics partners to deliver your order directly. Small items such as mobile devices and accessories are shipped in parcel packages while large products such as washing machines and refrigerators are delivered to you by our delivery partners.

Delivery Estimates
The delivery timeframe includes shipment preparation and leadtime for delivery to the provided address.

- Small item delivery: Usually within 5 working days (except for pre-order period, holiday or out of stock situation)
- Big item delivery: Usually within 14 working days (except for pre-order period, holiday or out of stock situation). You will be contacted by our delivery partner to arrange a drop off time with you.

Next Day Delivery

If your order of a TV or home applicance product is placed before 2pm on a working day, and the delivery address you specify in your order is in an eligible Auckland postcode, then subject to stock availability at your location, we will take reasonable steps to offer you next working day delivery. If you are eligible for next working day delivery, you will receive a dispatch confirmation to the courier’s website for you to follow and select the available time for the next working day delivery. For more information please refer to our customer terms and conditions of sale.

Deliveries may be delayed due to a number of reasons including, but not limited to; our inventory status, logistics partner circumstances, natural disasters, global pandemics or other unforeseen situations.

Shipping Cost
- Free standard delivery to your door within New Zealand

If the delivery of these items cannot proceed the delivery may be postponed or the item may be returned to Samsung New Zealand.

You can change the delivery date if your order is at the "Preparing for delivery" stage, which means your item has not been shipped out yet.

You may also be able to change the delivery address for your order if the product has not yet shipped.

Please contact our Customer Care team on 0800 726 786 for help in changing the delivery date or address of your order.

In case of any problems with your delivery, please reach out to our Customer Care 0800 726 786. Our team will investigate where appropriate and will keep you informed of the progress and provide assistance.

Please allow up to 7 working days for delivery. The delivery days starts from the day after you receive notification of dispatch confirmation.

Deliveries may be delayed due to a number of reasons including, but not limited to; our inventory status, logistics partner circumstances, natural disasters, global pandemics or other unforeseen situations.

If your delivery is delayed, we will endeavour to inform you via the email address or phone number which you registered during your purchase.

We will always try our best to deliver your product safely and within the delivery timeframe provided.

Please contact our Customer Care team on 0800 726 786 or Live chat here if your delivery status is "Completed" but you have not received the item.

Yes you will be able to track your order.

We process all shipments through reputable shipping service providers.
Once your order has been shipped, you will receive a tracking number and the name of the shipping service provider partner that you can use to track the shipment on the website of the logistics company.

If you made a purchase using Guest Check-out:
1) Select 'My Samsung'.
2) Select 'Orders'.
3) Enter your order number – you will find this in the confirmation email sent to you once your order has been made.
4) Enter the same email address at the time you made the order.
5) The status of your order will be displayed on this page.

While all care is taken during the delivery of products, damage may occur during shipping due to unforeseen circumstances.

Should you believe your product has been damaged during shipping, please contact our Customer Care team on Contact Us or call or call 0800 726 786 for further assistance.

For large products such as washing machines and televisions where a requested delivery date was selected, you will be contacted by our delivery staff to confirm the date of delivery.

Our delivery staff will contact you again on the day of delivery before they arrive.

If you cannot meet the delivery schedule you may request to reschedule a delivery date with the delivery staff.

If you are not at your delivery location when our partner couriers attempt the delivery of your order, it will be returned to their depot or sorting office. This will trigger a delivery failure status on the tracking page.
1 delivery attempt will be made, after which, the order will then be cancelled and the refund process will be initiated, if applicable.

If you missed a delivery, we encourage you to contact our Customer Service team to help you arrange an alternative delivery time. You may reach them at 0800 726 786

If your order has missing/incorrect item upon arrival, please report it through our Customer Care 0800 726 786
Our team may ask you to provide supporting documentation for internal investigation and you will be informed accordingly on the next steps.